We confirm scope in writing.
Every visit follows a written plan you can read before we arrive. Add-ons are itemized; nothing is billed without confirmation.
Trust and terms
Trust, in writing.
The credentials behind every visit, and the service agreement that governs every clean. You should never have to wonder what's covered, what to expect, or who's accountable.
A promise at every step.
Trust isn't a credential we earn once and rest on. It's a thread that runs through how we plan, work, and finish.
Background-checked, trained, supervised.
The same lead cleaner each visit so accountability is unambiguous. You'll always know exactly who is in your home.
A walkthrough or a written check.
No callbacks, no awkward emails the next day. Concerns raised within 24 hours are resolved at no additional cost.
Licensed & insured.
Careful Cleaning Services operates as a fully licensed, bonded, and insured cleaning company in central Kentucky.
- Business license #7197 On file with the Commonwealth of Kentucky.
- General liability insurance The Hartford · $300,000 Covers damage to client property arising from cleaning operations.
- Bonding Colonial Surety · $10,000 Protects clients in the rare event of theft.
- Worker classification Employees + vetted independent contractors All team members are background-checked and trained on the same standard before serving a home.
Inviting someone into your home requires real trust. We never take that lightly.”
— Logan-Ann Moberly, Founder Service agreement
The fine print, plain-spoken.
A working agreement that covers scope, pricing, scheduling, access, liability, and how we handle the things we hope never happen. Submitting an estimate, paying for a clean, or accepting a scheduled visit constitutes acknowledgement of these terms.
Draft v0.1 · Pending owner + Kentucky-licensed attorney review before binding use.
Scope of work
Careful Cleaning Services ("we," "us") will provide the cleaning services outlined in your estimate or quote. Pricing is based on the information provided about your home and the services requested. If additional services, rooms, or special requests are added, pricing may be adjusted and will be discussed with you before the cleaning appointment.
Pricing and payment
Payment methods accepted: cash, check, Venmo, Cash App, Apple Pay, and PayPal.
Scheduling, arrival, and cancellation
We ask that cancellations be made at least 24 hours before your scheduled cleaning appointment. Cancellations made within 24 hours of the appointment will incur a $35 cancellation fee. Repeated last-minute cancellations may result in the discontinuation of recurring services.
Property access and security
You do not need to be home during your cleaning. If you won't be present, we can access the home using a lockbox, garage code, spare key, or other agreed-upon entry method. Please provide any necessary access instructions prior to your appointment. We treat all access credentials as confidential and store them only as needed to fulfill recurring service. Many of our clients aren't home during their cleaning appointments. If you're away, we will ensure your home is securely locked when we leave.
Damage and breakage
We take great care of your home and belongings, treating them with the same respect we would our own. In the rare event of accidental damage, notify us within 48 hours of the service and we will work with you and our insurance carrier to resolve it fairly. To minimize risk, please point out fragile, valuable, or sentimental items at scheduling so we can flag them for the team.
Liability and insurance
Careful Cleaning Services maintains the general liability insurance and bonding listed above. Coverage extends to property damage arising from our cleaning work. We are not liable for pre-existing damage, normal wear, or items left in the cleaning path that were not identified ahead of time.
Privacy and confidentiality
We collect only the information needed to quote, schedule, and complete your service. We do not sell or share your data. Our full privacy statement is in the docs section of our site. Photos taken on the job are used internally for quality reference; we will never publish images of your home publicly without your written consent.
Modification and termination
Recurring cleaning services may be canceled by either party with at least seven days' notice. One-time cleaning services conclude upon completion of the scheduled visit. We value respectful, long-term relationships with our clients. In rare situations involving unsafe conditions, inappropriate behavior, or unpaid balances, we may need to decline or discontinue services. If this becomes necessary, we will communicate with you in writing.
Acceptance
By submitting an estimate request, scheduling a service, or making a payment, you acknowledge and agree to these terms and conditions. The most current version of these terms can always be found in the Trust Center on our website. If we make significant changes, active recurring clients will be notified in writing.
Questions about this page?
We'd rather talk it through.
The agreement above is the working text. If anything reads unclear or you want a clause adjusted before booking, email Logan-Ann and we'll work it out in writing.